Skip to main content
Paule Mat Help Center home page Paule Mat
  • Community
  • Submit a request
  • Sign in
  • Sign in
  • Community
  • Submit a request
  1. Paule Mat
  2. Customer Support and Care

Customer Support and Care

Find expert guidance on patch testing, allergic reactions, returns, order tracking, and redeeming vouchers to ensure your satisfaction with PureSeoul's natural Korean skincare products.

Using Vouchers and Promotions

  • Ongoing Promotions and Offers at PureSeoul
  • Voucher Terms and Conditions for PureSeoul Customers
  • How to Redeem Your Voucher at PureSeoul

Scheduling Consultations and Follow-ups

  • Preparing for Your Dermatology Consultation at PureSeoul
  • What to Expect During a Dermatology Call with PureSeoul's Expert
  • Booking Follow-Up Calls with Dermatologists at PureSeoul

Handling Allergic Reaction Cases

  • Steps We Take Upon Allergic Reaction Reports
  • Customer Success Stories with Allergy Management at PureSeoul
  • Continuing Patch Testing Guidance for Safe Use of PureSeoul Products

Contacting Customer Support

  • Providing Feedback and Suggestions at PureSeoul
  • PureSeoul Support Hours and Response Times
  • How to Reach PureSeoul Customer Support
Paule Mat
Powered by Zendesk